Bitdefender Internet Security 2014 Uživatelská příručka stáhnout pdf (Strana 172)

27. Removing malware from your system

Malware can affect your system in many different ways and the Bitdefender approach

depends on the type of malware attack. Because viruses change their behavior

frequently, it is difficult to establish a pattern for their behavior and their actions.

There are situations when Bitdefender cannot automatically remove the malware

infection from your system. In such cases, your intervention is required.

● “Bitdefender Rescue Mode” (p. 163)

● “What to do when Bitdefender finds viruses on your computer?” (p. 165)

● “How do I clean a virus in an archive?” (p. 166)

● “How do I clean a virus in an e-mail archive? ” (p. 167)

● “What to do if I suspect a file as being dangerous?” (p. 168)

● “How to clean the infected files from System Volume Information” (p. 168)

● “What are the password-protected files in the scan log?” (p. 169)

● “What are the skipped items in the scan log?” (p. 170)

● “What are the over-compressed files in the scan log?” (p. 170)

● “Why did Bitdefender automatically delete an infected file?” (p. 170)

If you cannot find your problem here, or if the presented solutions do not solve it,

you can contact the Bitdefender technical support representatives as presented in

chapter “Asking for help” (p. 172).

27.1. Bitdefender Rescue Mode

Rescue Mode is a Bitdefender feature that allows you to scan and disinfect all

existing hard drive partitions outside of your operating system.

Once Bitdefender Internet Security is installed, Rescue Mode can be used even if

you are no longer able to boot into Windows.

Starting your system in Rescue Mode

You can enter Rescue Mode in one of two ways:

From the Bitdefender window

To enter Rescue Mode directly from Bitdefender, follow these steps:

1. Open the Bitdefender window.

2. On the Antivirus panel, click Scan Now and select Rescue Mode from the

drop-down menu.

A confirmation window will appear. Click Yes to reboot your computer.

Removing malware from your system

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Bitdefender Internet Security 2014 Uživatelská příručka Strana 172